Support Services

Have a busy team or far too much work and struggling to keep the lights on? Not only is this a difficult juggling act but is bound to fail resulting in outages affecting your business. There is no shame or harm in admitting to being overwhelmed despite the best efforts your team puts in. Sometimes, you need to call in for support that is capable, available, and fixing faults before they present themselves.

At Aziz & Co, we provide and build a team to do just that. We look after all or an agreed subset of your systems that can be in different environments and regions. With a support contact, you can log tickets and have an expert start working on the problem straight away.

The advantages our support services offer are as follows:

You may have started out small or grown into a large business and have accumulated a number of IT asset over the years. These assets need to be maintained, replaced, managed, administrated etc. All of these tasks have an overhead that are critical to your business. This needs resources that are a call away to fix upon a break.

Aziz & Co can come in and help in looking after your assets and help you get more mileage out of them. We provide a help desk, ticketing system, and recommendations as we help to keep the lights on.

One size does NOT fit all! At least, not in the case of IT support. It all comes down to how much of that support you truly need and as a business you should have such flexible arrangements. As an example, you may choose to have limited on-site support but

Aziz & Co, give such arrangements, as we discuss the areas of attention with you to draft a tailor fit support arrangement. This allows you to get the best resources while being able to work according to your business schedule.

A support arrangement must not only keep the lights on but also show improvements in business performance through quick resolutions to IT problems. By classifying problems and quantifying effort, gives the ability to draft SLAs that are realistic, achievable, and help meet targets.

At Aziz & Co, we offer just that as our team makes a detailed assessment of your IT environment. We then prioritise, and identify critical services. Next, we develop the appropriate SLAs so that we can successfully resolve incidents and tickets as they are presented.

As the IT landscape improves and expands so does the need of keeping track of every single detail. This may range from CPU and RAM utilisation of your servers, to bandwidth consumption of the WAN links or even the size check of your storage pools and the finer details in between. All these need to be monitored to track abnormality and help with predicting outage events.

Our team at Aziz & Co, is capable of placing the correct monitoring tools that help to produce detailed reports that can give you significant insight to the performance of your IT environment. Such reporting helps you plan for future growth of your business.

At the end of the day, everything comes down to the cost of doing business. IT systems are enablers for larger revenue streams but still come at a cost. More so, human resources committed to maintaining such systems have a cost of their own. The challenge is around cost optimisation and the ability to control them. This is not always possible with in house arrangements.

With a managed services approach, you pay for what you truly need and only when you need it. This allows you achieve cost effectiveness and budget accordingly. At Aziz & Co, we make it clear where you can achieve such cost savings for your benefit.

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